PRIVACY POLICY

Effective Date: 7th January 2025

WOOE Studios ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.wooestudios.co.uk (the "Site"), or engage with our product photography services.

We are the data controller and are responsible for your personal data. Our contact details are listed at the end of this policy.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: Name, email address, phone number, and billing address.

  • Business Information: Company name, industry, and project details.

  • Transaction Data: Payment information, purchase details, and delivery addresses.

  • Technical Data: IP address, browser type, operating system, and Site usage details.

  • Marketing Preferences: Your consent for receiving marketing communications.

2. How We Collect Data

We collect data in the following ways:

  • Direct Interactions: When you fill out forms on our Site, communicate via email, or purchase services.

  • Automated Technologies: As you interact with our Site, we may collect data using cookies and similar technologies.

3. How We Use Your Data

We use your data to:

  • Provide Services: To process orders, deliver services, and communicate project updates.

  • Manage Payments: To manage payments and process refunds.

  • Improve Our Site: To analyse user behaviour and enhance the Site’s functionality.

  • Marketing Communications: To send promotional material if you have opted in.

  • Legal Compliance: To comply with applicable legal obligations.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contract: Processing is necessary for the performance of a contract with you.

  • Consent: Where you have given clear consent for processing.

  • Legitimate Interest: For our business interests, such as improving services.

  • Legal Obligation: Where processing is necessary to comply with the law.

5. Data Sharing

We may share your data with the following parties:

  • Service Providers: Payment processors, web hosting providers, and IT support.

  • Professional Advisors: Accountants, legal advisors, and auditors.

  • Legal Authorities: When required by law or to protect our rights.

We do not sell or share your data with third parties for marketing purposes.

6. International Transfers

If we transfer your data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data.

7. Data Security

We take appropriate security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

8. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law. For most data, this will be for 7 years after your last interaction with us.

9. Your Data Rights

You have the following rights under data protection law:

  • Access: Request a copy of your data.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data.

  • Restriction: Request limitation of data processing.

  • Portability: Request transfer of your data.

  • Objection: Object to data processing based on legitimate interests.

  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@wooestudios.co.uk

10. Cookies

Our Site uses cookies to improve your experience. You can set your browser to refuse cookies or alert you when cookies are being used. For more details, see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Site.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

WOOE Studios
Email: info@wooestudios.co.uk
Address: 16 Farnham Terrace, Sunderland, Tyne And Wear, United Kingdom, SR4 7SB

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Last Updated: 7th January 2025

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